FAQs

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Will I receive the same product that I see in the picture?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text woodmart_inline=”no” text_larger=”no”]We’re proud of being able to deliver exactly what you see in the photos. We have an obligation to provide our customers with products that fit the visual image, guaranteeing their satisfaction every time they buy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I view my sales receipt?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text woodmart_inline=”no” text_larger=”no”]You will be able to see your sales receipt on vztwo.ae. Sign in to your account and click on the “History of orders” section.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I return an item?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text woodmart_inline=”no” text_larger=”no”]To make a return to vztwo.ae. Please go to “Returns” on the website for more information. Please follow the instructions given, and provide the necessary information, and our customer service team will guide you through the process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will you restock items indicated as “out of stock?”” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text woodmart_inline=”no” text_larger=”no”]We’re always restocking our items, so be sure to check our website for updates. You will receive information on restocked products and other exciting offers by signing up for our newsletter.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I ship my order?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text woodmart_inline=”no” text_larger=”no”]We offer a variety of shipping services in various locations. When making your checkout on our website www.vztwo.ae, you will be able to view available shipping locations and select the most appropriate option.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Delivery charges for orders from the Online Shop?” tab_id=”1701764346532-6e23a1ea-978e”][vc_column_text woodmart_inline=”no” text_larger=”no”]According to the destination and method of shipment chosen, delivery costs vary for orders placed in our online shop. During the checkout process on our site, you will be able to see detailed delivery charges.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1701764380698-e6487e47-a00d”][vc_column_text woodmart_inline=”no” text_larger=”no”]The delivery time of your order from our online shop depends on where you are located and the way you select to ship it. During the checkout process, it is possible to estimate a delivery time.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1701764405974-8f454f17-7c68″][vc_column_text woodmart_inline=”no” text_larger=”no”]You will be sent an order confirmation email as soon as you place your order. We are processing your order, and you will receive a confirmation of shipment with tracking information once it’s ready to be shipped.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1701764439416-860dc077-6fee”][vc_column_text woodmart_inline=”no” text_larger=”no”]A confirmation email will be sent to you once your order has been placed. Your order will be processed rapidly by our team and we’ll notify you of the tracking details when it is ready for shipment. You are expected to receive reliable and secure delivery of your chosen products.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1701764471617-afadc2e9-3f06″][vc_column_text woodmart_inline=”no” text_larger=”no”]Certainly! After placing your order, you will receive a detailed invoice via email. It includes a breakdown of your purchases and serves as a record for your order.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”When the order payment is taken of my bank account?” tab_id=”1″][vc_column_text woodmart_inline=”no” text_larger=”no”]The payment will normally be made instantly from the bank account once an order has been placed. Depending on your bank’s processing policy, the exact date may be different.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is Wishlist?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text woodmart_inline=”no” text_larger=”no”]The Wishlist allows you to create a personal collection of items that are in demand but aren’t being purchased at this time. It is a helpful way of keeping an eye on your favorite products for future reference or possible purchase.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text woodmart_inline=”no” text_larger=”no”]Please contact our customer support as soon as possible if you have received a defective or misdelivered product from our website. Provide details and images of the problem so that our team will assist you promptly to resolve it, ensuring your purchase is satisfactory.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text woodmart_inline=”no” text_larger=”no”]Changes or cancellations cannot be made as soon as orders are placed due to the rapid processing of orders in order to ensure timely delivery. Before we confirm, you should carefully examine your order to ensure that it does not pose any problems. Please contact our customer service for assistance if you have any questions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is “package tracking“ in my orders?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text woodmart_inline=”no” text_larger=”no”]Tracking packages during delivery is a way to monitor your order’s status and location at any given time. You will be provided with a tracking number when your package has been sent, to keep you up to date on its journey and expected delivery time.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]